Please know that we will do our best to help serve you better. If there is a problem with the item, email us at firstname.lastname@example.org within 30 days of the delivery date. In the event that you have to return the merchandise, re-pack the item in its original shipped packing to ensure safe return. All returns are subject to a 15% restocking fee. The refund will be in the form of a store credit to be used for a single purchase within a year from the credit date. All wines 10 years or older, though cellared by us meticulously, are purchased at the Buyer’s risk with no returns permitted. Bottleshop.com, in its own discretion, reserves the right, for whatever reason, to refuse to cancel an order or to accept a return.